To help us begin thinking about this, here are some questions I brainstormed as I was doing the Paul Gillen Secrets of Social Media Marketing and the Design to Thrive readings for class. These are some of the questions that I thought someone reading an entry from an encyclopedia of social media would want to see discussed:
- What's the history of the service, and how long has it been around?
- What's the Alexa ranking of the site, or other measures of its success/popularity?
- How would you describe the services' basic functionality? What kinds of "use cases" does it support? What kinds of problems does it solve or questions does it answer? How do people connect?
- What would a tour of the site look like? Does it have a GUI interface or what? What's the user experience like?
- Who does the service support; i.e., what demographics mainly use it?
- How much does it cost, and how does someone register to use it? Is it public and open, is it a subscription service, or is it exclusive and by-invitation-only?
- What business model does it use? How is it monetized?
- What privacy protections, intellectual property protections, and EULA issues are operating on the service?
- How customizable is the service/interface and will it support corporate branding requirements?
- Assessiblity: 1) ease of use; 2) delivery/distribution systems, & 3) system requirements
These are just some of the questions we could address in our encyclopedia entries. What are some others you think are important topics to consider?
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